Welcome to Serafim Gaming!

These Terms of Use (“Terms”) govern your access to and use of the Serafim Gaming website (the “Website”) operated by Serafim (the “Company”, “we”, “us”, or “our”). By accessing or using the Website, you agree to be bound by these Terms.

1. Use of the Website

You may only use the Website for lawful purposes and in accordance with these Terms.
You agree not to use the Website:
In any way that violates any applicable law or regulation.
For any unauthorized or illegal purpose.
To infringe upon or violate the rights of any other person or entity.
To interfere with or disrupt the Website or servers or networks connected to the Website.
To transmit any viruses, malware, or other harmful code.

2. Products and Services

The Website is an e-commerce platform that allows you to purchase products from Serafim.
All products sold on the Website come with the manufacturer’s full warranty and service.
We are not responsible for the performance or quality of any products sold by third-party vendors on the Website (if applicable).
We partner with internationally renowned companies for our payment processing services.

3. User Accounts

You may need to create an account to access certain features of the Website.
You are responsible for maintaining the confidentiality of your account information, including your password.
You are also responsible for all activity that occurs under your account.

4. Intellectual Property

The content of the Website, including all trademarks, copyrights, patents, trade secrets, and other intellectual property rights, is owned by Serafim or its licensors.
You may not use any content on the Website without our prior written permission.

5. Disclaimer

THE WEBSITE AND ALL CONTENT AND SERVICES PROVIDED THEREIN ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

6. Limitation of Liability

WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE WEBSITE OR THE CONTENT OR SERVICES PROVIDED THEREIN, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7. Termination

We may terminate your access to the Website at any time, for any reason, without notice.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of international court, without regard to its conflict of law provisions.

9. Entire Agreement

These Terms constitute the entire agreement between you and us regarding your use of the Website.

10. Modifications to the Terms of Use

We reserve the right to modify these Terms at any time without prior notice.
The revised Terms will be effective immediately upon posting on the Website.
Your continued use of the Website after the posting of the revised Terms constitutes your acceptance of the revised Terms.

11. Contact Us

If you have any questions about these Terms, please contact us by email at [email protected]

Thank you for using Serafim Gaming!

Serafim S3 Cloud Gaming Controller Return Policy

Thank you for choosing Serafim! We want you to be delighted with your Serafim S3 Cloud Gaming Controller. This policy outlines the conditions under which you can return your controller for a refund or exchange.

Return Window:

• You have ten days from the date of purchase to return your Serafim S3 Cloud Gaming Controller for a full refund.

Eligibility for Return:

• The controller must be in unused and original condition, with all packaging materials, manuals, and accessories included.
• The customer must return the controller in the original manufacturer’s packaging.
• The return must accompany a copy of your sales receipt or order confirmation.

Non-Returnable Items:

• Opened or used controllers are not eligible for return.
• Items damaged due to misuse, neglect, or accidents are not eligible for return.
• Items purchased from unauthorized retailers do not qualify for return.

Return Process:

1. To initiate a return, please get in touch with Serafim customer support by email at [email protected].
2. A customer service representative will provide you with a Return Merchandise Authorization (RMA) number and instructions on returning your controller.
3. Once we receive your returned controller and verify its condition, we will process your refund or exchange within ten business days.

Refunds:

• We will refund the original payment method used for the purchase.
• Shipping costs for the return shipment will be the customer’s responsibility.

Exchanges:

• You must place a new order if you wish to exchange your controller for a different product. We will then process a separate return for your original controller according to the above return policy.

Warranty:

•  A limited warranty covers the Serafim S3 Cloud Gaming Controller against defects in materials and workmanship for one year from the date of purchase. For more details, please refer to the warranty information included with your controller.

We reserve the right to modify this return policy without prior notice. Please check this page periodically for updates.

Contact Us:

If you have any questions about our return policy, please contact Serafim customer support at [email protected].