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How to Check Order Status?

Please review your email for updates on your orders. If you have not received it yet, please check your spam/junk folder. All updates on orders will be sent to the email address provided during the order placement process.

Our shipping policy will handle your order, which can be found here: Shipping Confirmation.
To place an order, you must provide your email address or phone number. Our shipping partners will notify you regarding the status of your order and shipment. Please allow 48 hours for the tracking details to be available.

Deliveries in the US
Upon receiving your shipping notification, don’t hesitate to contact the carrier directly for further information.

USPS “Pre-shipment Status” or “Label has been created.”
If your package is labeled “pre-shipment” or “label has been created,” it means that USPS is now responsible for your package, and there is a possibility that USPS may have missed a scan. To request a delivery trace, please visit the carrier’s website for contact details.

TO CONTACT YOUR CARRIER

USPS SHIPMENTS – submit your request by clicking here

FEDEX SHIPMENTS – Please click here or reach out online at FedEx.com

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  • US Office:
  • Address: 413 S. Lincoln Ave Monterey Park CA 91755
  • TEL: 909-525-3238

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  • Taiwan Headquarter:
  • Address : 6F., No.6, Aly. 9, Ln. 45, Baoxing Rd., Xindian Dist., New Taipei City 231, Taiwan (R.O.C.)
  • TEL : +886-2-8914-6680 ext 808

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