The Serafim S3 is now available for pre-order. Estimated shipping times are as follows:

• The initial batch of iPhone-compatible Serafim S3 controllers should be shipped by the end of August.
• The initial batch of Android-compatible Serafim S3 controllers should be shipped by the end of July.

Please ensure that your shipping address is accurate when placing your order. Providing an incorrect address may lead to significant delivery delays or order cancellation.

You will receive order confirmation and shipping notification emails if you have provided your email.

Shipping Rates and Estimates for U.S. Customers:
We provide free postal service shipping to all 50 U.S. states.
Serafim offers free postal service shipping for the S3 to all valid addresses in the 50 U.S. states at no charge, with delivery times ranging from 4 to 12 business days, depending on the distance to the destination (excluding pre-orders, weekends, and holidays).

Shipping Rates and Estimates for Non-U.S. Customers:
We do ship to non-U.S. addresses. We usually ship to many international locations, but this is subject to change anytime and for any reason.
If we cannot ship to your country, we will promptly cancel your order and issue a refund.

Shipping costs will be determined and displayed during checkout.

Your order may be subject to import taxes and duties (including VAT) once the shipment arrives in your destination country. If these charges are incurred, you are responsible for them as the purchaser and importer.

How to Check the Status of Your Order:
After your order has been shipped, you will receive an email notification from us, which will include a tracking number that you can use to monitor its progress. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 12 business days of receiving your shipping confirmation email, feel free to contact us at this link with your name and order number, and we will investigate for you.

Handling Shipping Damage:
If your order arrives damaged, please promptly email us at this link with your order number and a photo depicting the item’s condition. We handle these matters case-by-case but will strive to find a satisfactory resolution.

Missing “Delivered” Packages:
If your package is marked as “delivered,” but you haven’t received it:

• Contact family members, neighbors, co-workers, a building manager, an apartment office, or others who may have accepted your order on your behalf.

• The carrier may have placed your order near your door, out of plain view. Search for your order at the back door, garage, or behind bushes. Check your tracking information to see if a delivery location was noted.

• In some cases, particularly during peak delivery periods, packages may be delivered up to 48 hours before appearing at your address.

• USPS PACKAGE: If USPS indicates “delivered,” you must directly contact USPS to initiate a search for the missing mail. We recommend submitting a service request using this link to expedite the process.

• FEDEX PACKAGE: If FEDEX indicates “delivered,” you must directly contact FedEx to file a claim. Please visit fedex.com > Support > File a claim.

• UPS PACKAGE: If UPS indicates “delivered,” you must directly contact UPS to file a claim. Please visit the UPS website > Support > File a claim.
  We are unable to provide support for lost packages that have been marked as delivered for over 45 days.

If you have any additional questions, please do not hesitate to contact us using this link.